About Us:
Heno Packaging Industries Co., Ltd. - Empowering Global Industries with Smart Packaging Solutions
Heno Packaging is a leader in automated packaging technology, offering high-precision, intelligent systems for global customers. We specialize in developing and manufacturing end-to-end packaging solutions, including automatic case erectors, case packers and sealers, stretch wrappers, palletizers, and automatic strapping machines and so on. Our solutions serve high-growth industries like chemicals, food and beverage, and electronics, helping to upgrade production processes.
Technology-Driven Transformation
• Independent R&D center with 16 patents, enhancing AI vision positioning and dynamic compensation technologies
• Industry-leading compatibility, customizable integration for production lines, adaptable to cold and high-temperature environments
• ISO 9001 certified, using key components from Siemens, Schneider, and other global brands, with MTBF exceeding 10,000 hours
Global Service Network
• Projects in over 30 countries, with 2,000+ successful cases
• Local engineering teams offer 24/7 remote support, with a European-standard spare parts warehouse and 98% fault response within 48 hours
• Full EPC services from process diagnostics to lifecycle management
Value Creation Commitment
• Investment payback within 14 months, reducing labor costs by up to 80%
• Modular design for flexible capacity expansion, helping customers adapt to market changes
• Green manufacturing, reducing energy consumption by 35% and material waste to ≤ 0.3%
Rooted in Dongguan, Guangdong, we combine German-level standards with agile service to provide reliable, scalable, and cost-effective Industry 4.0 solutions for our global partners. Let smart packaging be your competitive advantage-Heno looks forward to defining the future with you.
Shipping:
Our Commitment to On-Time Delivery
FAQ:
Q1: Are you a factory or trading company?
A1: We are a manufacturer, specializing in the production of high-quality packaging machinery since 2015. With nearly a decade of experience in the industry, we offer competitive prices and comprehensive solutions for bulk orders.
Q2: What is the warranty for your machine?
A2: Our machines come with a standard 1-year warranty. In addition, we offer ongoing after-sales support to ensure optimal performance and customer satisfaction. We are committed to addressing any issues promptly and efficiently.
Q3: How do we install the machine?
A3: We provide detailed installation instructions via video, email, or photos. For larger projects or more complex setups, we can send our qualified technicians to assist with the installation at your location.
Q4: What should we do if we encounter problems while using the machine?
A4: If you encounter any issues while using our machines, please contact our customer service team. We offer prompt assistance and can dispatch engineers for on-site support if necessary. Our team is available 24 hours, and we aim to resolve all issues as quickly as possible.
Q5: What are the shipping options?
A5: For most orders, we primarily use sea freight, which offers a cost-effective solution for large shipments. For smaller or urgent orders, we can also arrange express shipping through services like FedEx, TNT, DHL, or EMS. We will work with you to select the best shipping option based on your order size and delivery timeline.
Q6: What payment methods do you accept?
A6: We accept T/T and L/C for larger transactions. For smaller orders, payment can be made via Western Union or MoneyGram. Payment terms can be customized based on the order size and negotiation.
Q7: How much does it cost to ship to my country?
A7: Shipping costs vary depending on your location, the size of your order, and the season. Please contact us directly for an accurate shipping quote, and we'll provide the best options available.
Q4: What should we do if we encounter problems while using the machine?
A4: If you encounter any issues while using our machines, please contact our customer service team. We offer prompt assistance and can dispatch engineers for on-site support if necessary. Our team is available [insert hours of availability], and we aim to resolve all issues as quickly as possible.
Q5: What are the shipping options?
A5: For most orders, we primarily use sea freight, which offers a cost-effective solution for large shipments. For smaller or urgent orders, we can also arrange express shipping through services like FedEx, TNT, DHL, or EMS. We will work with you to select the best shipping option based on your order size and delivery timeline.
Q6: What payment methods do you accept?
A6: We accept T/T and L/C for larger transactions. For smaller orders, payment can be made via Western Union or MoneyGram. Payment terms can be customized based on the order size and negotiation.
Q7: How much does it cost to ship to my country?
A7: Shipping costs vary depending on your location, the size of your order, and the season. Please contact us directly for an accurate shipping quote, and we'll provide the best options available.
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